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On-site Service Request
On-site Service Request
= required field
Simply fill out this form to request on-site repair service for your printer, copier, computer, laptop or server.
Requests can be submitted 24 hours a day, 7 days a week. If you would like to schedule service for the same business day, your request must be received
before 1:00pm PST
. We always try our best to schedule you for same-day service, but because our technician's daily workload can vary, we cannot guarantee same-day service unless your equipment is covered by a Technic Service Agreement.
All service requests submitted online must be for on-site service during normal business hours only.
Equipment Information
Equipment Type:
Select...
PRINTER
COPIER
MFP
SERVER
COMPUTER
Manufacturer:
Model:
Equipment ID or Serial No:
Service Type:
Select...
Billable Service
Contract Service
Warranty Service
Requested Service Date:
Problem Description
Problem Type:
Select...
--- PRINTER PROBLEMS ---
Error Code
Paper Jam
Print/Copy/Fax Quality
Paper Feed/Pickup Problems
Grinding Noise
Cannot Send/Receive Faxes
Cannot Print
Cannot Power On
Needs Cleaning/Maintenance
Other
--- COMPUTER PROBLEMS ---
Networking Problem
No Internet Connection
Blue Screen Error
Blank/Defective Display
Cannot Load Windows
Cannot Power On
Hardware Replacement/Upgrade
Virus/Spyware Removal
Other
Equipment Status:
Select...
Equipment is NOT working
Equipment is working
Comments:
characters left
Equipment Location
Address:
Address Line 2:
City:
State:
Select...
ALABAMA
ALASKA
ARIZONA
ARKANSAS
CALIFORNIA
COLORADO
CONNECTICUT
DELAWARE
FLORIDA
GEORGIA
HAWAII
IDAHO
ILLINOIS
INDIANA
IOWA
KANSAS
KENTUCKY
LOUISIANA
MAINE
MARYLAND
MASSACHUSETTS
MICHIGAN
MINNESOTA
MISSISSIPPI
MISSOURI
MONTANA
NEBRASKA
NEVADA
NEW HAMPSHIRE
NEW JERSEY
NEW MEXICO
NEW YORK
NORTH CAROLINA
NORTH DAKOTA
OHIO
OKLAHOMA
OREGON
PENNSYLVANIA
RHODE ISLAND
SOUTH CAROLINA
SOUTH DAKOTA
TENNESSEE
TEXAS
UTAH
VERMONT
VIRGINIA
WASHINGTON, DC
WASHINGTON
WEST VIRGINIA
WISCONSIN
WYOMING
ZIP Code:
Contact Information
First Name:
Last Name:
Company/Organization:
E-mail Address:
Confirm E-mail:
Phone Number:
-
-
Ext.
Send confirmation email
Verification
Enter the words below (not case-sensitive), separated by a space.
We will call you within one (1) hour during normal business hours (Mon-Fri, 8:00am - 5:00pm PST) to confirm your service appointment.